Jobs in CRM / Customer Care

All open Jobs (15)

Der Erfolg eines Unternehmens steht und fällt mit der Zufriedenheit seiner Kundschaft. Das Kundenbeziehungsmanagement bzw. Customer Relationship Management (CRM) hat deshalb zum Ziel, die Kommunikation zwischen Unternehmen und Kunden so effizient und angenehm wie möglich zu gestalten, um auf diese Weise eine langfristige Kundenbeziehung (Customer Relations) aufzubauen.

Moderne CRM-Systeme ermöglichen es den Mitarbeitern in der Kundenbetreuung, selbst bei einer Vielzahl von Kunden, auf die individuellen Bedürfnisse des Verbrauchers einzugehen und auf einer persönlichen Ebene mit ihm zu interagieren. Das CRM-System dient der Erfassung und Auswertung von Kundendaten. So stehen sämtliche Informationen zu einem Kunden allen Mitarbeitern eines Unternehmens zur Verfügung, was eine personalisierte Kundenpflege ermöglicht. Es bietet einen kompakten Überblick über Kontaktinformationen, erfolgte Telefonate, Besprechungen und wertet alle gesammelten Daten aus und ermöglicht letztendlich eine Steigerung des Umsatzes durch die Hebung der Kundenzufriedenheit.

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Top Companies in CRM / Customer Care

Active jobs in CRM / Customer Care (15)

Senior Consultant PLM/IoT (w/m/d)

PTC and ITC Infotech have been partners for over 20 years, working together to help customers achieve value from digital transformation. ITC Infotech recently acquired a portion of PTC’s implementation services team and has now set up its own business unit called DxP Services which will be the largest concentration of Windchill PLM services expertise in the industry. PLM experts transferring from PTC will combine with ITCI’s existing PLM practice to deliver PTC Windchill implementations to our customers. DxP Services is selling and delivering Digital Transformation programs and is also PTC’s chosen partner for the joint development and delivery of SaaS conversion projects globally. Our focus has always been and continues to be getting our customers to value – DxP Services will have the perfect mix of reputation, passion, skills, know-how and client relationships, whilst maintaining a deep relationship with PTC. It’s an exciting time to join DxP Services, we’re expanding – and we are looking for Senior Consultants in Germany. Are you looking for a job where you can accompany our customers through their exciting digital transformation projects? Then we’d like to hear from you.
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Senior Consultant PLM (w/m/d)

PTC und ITC Infotech verstärken ihre mehr als 20-jährige Allianz, um Kundeninitiativen zur digitalen Transformation zu beschleunigen. ITC Infotech hat hierzu den neuen Geschäftsbereich DxP Services gegründet und viele PLM-Experten und die Implementierungsdienstleistungen von PTC übernommen. Der Fokus von DxP Services ist die Einführung und der Ausbau der branchenführenden PLM-Software Windchill. DxP Services bildet die größte Konzentration von Expertise für Windchill PLM Services in der deutschen Industrie und weltweit. Für das weitere Wachstum von DxP Services suchen wir Senior Consultants in Deutschland. Hast Du Interesse an einer Position, in der Du Dich und Deine Erfahrungen einbringen und unsere Kunden durch ihre innovativen Digitalisierungsprojekte leiten kannst? Dann freuen wir uns auf Deine Bewerbung und möchten Dich kennenlernen!
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Program Manager (f/m/d)

PTC and ITC Infotech have been partners for over 20 years, working together to help customers achieve value from digital transformation. ITC Infotech recently acquired a portion of PTC’s implementation services team and has set up its own business unit called DxP Services, which will be largest concentration of Windchill PLM services expertise in the industry. DxP Services sells and delivers digital transformation programs and is also PTC’s chosen partner for the joint development and delivery of SaaS conversion projects globally. It’s an exciting time to join DxP Services, we’re expanding – and we are looking for a Program Manager in Germany. Are you interested in a job where you can accompany our customers through their exciting digital transformation projects? Then we’d like to hear from you.
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Professional Development Manager – Customer Success EMEA (f/m/x)

Our mission is to continuously provide leadership, capabilities and experience to support the total Opportunity Lifecycle in driving more business for DxP Services. We strive to accomplish this with people development, field enablement and industrialization of more efficient tools and processes. As Professional Development Manager, your mission is to develop Customer Success Professionals who are experts in our clients’ business, in our solutions, approach and methodologies, who possess and apply superior consultative skills that are required to affect transformative changes for our clients, and who have the leadership and self-initiative to drive value definition and attainment in complex and challenging engagements. In this role, you will be responsible for leading a team of 15 to 25 Consultants that work with some of the largest brands in the world to implement and fulfill the vision of DxP Services, as well as managing the development and insuring the employee satisfaction of your team. You will also be responsible for partnering with DxP Services ‘s sales and pre-sales teams to align pre-sales expectations and develop the right engagement model, then to define the implementation scope and plan for that business solution. This important role must keep hands-on direct experience in the business. To that extent, besides being a team leader for 80% of your time, you will be responsible of your team Invoiceable Utilization, inclusive of your own, such that as a manager, you can actively and directly contribute to the bookings, revenue and profitability objectives of the ISU. This role reports to the EMEAI Professional Development Lead.
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Consultant PLM/IoT (w/m/d)

PTC and ITC Infotech have been partners for over 20 years, working together to help customers achieve value from digital transformation. ITC Infotech recently acquired a portion of PTC’s implementation services team and has now set up its own business unit called DxP Services which will be the largest concentration of Windchill PLM services expertise in the industry. PLM experts transferring from PTC will combine with ITCI’s existing PLM practice to deliver PTC Windchill implementations to our customers. DxP Services is selling and delivering Digital Transformation programs and is also PTC’s chosen partner for the joint development and delivery of SaaS conversion projects globally. Our focus has always been and continues to be getting our customers to value – DxP Services will have the perfect mix of reputation, passion, skills, know-how and client relationships, whilst maintaining a deep relationship with PTC. It’s an exciting time to join DxP Services, we’re expanding – and we are looking for Consultants in Germany. Are you looking for a job where you can accompany our customers through their exciting digital transformation projects? Then we’d like to hear from you.
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